INTRODUCTION
PLEASE READ CAREFULLY THESE “TERMS AND CONDITIONS” AND MAKE SURE YOU UNDERSTAND IT, BEFORE SHOPING WITH US.
By accessing and using the Website, we will take this as your acceptance of JANS Brand’s (“Brand”) “Terms and Conditions”.
These terms and conditions establish:
– the rules that regulate the access and use of the website www.jansconcept.pt, www.jansconcept.com and its webstore, its features, services and contents and applicable to the relation with the legal person (the “Customer”) who is making purchases through the Website, (hereinafter referred to, in its totality, as “Terms and Conditions”). The Customer must be over 18 years of age and be legally capable of entering into contracts.
These Terms and Conditions are subject to Portuguese law and, in the event of a dispute, the competent court shall be the district court of Nisa, with the express renunciation of any other.
We strongly recommend that the Customer regularly reads this document, since these usage rules may be altered at any moment. If you do not agree with any of these usage rules, you should leave the Website immediately.
If any of the clauses in these Terms and Conditions are impracticable or are in conflict with the law, the validity of the remaining parts or provisions will not be affected.
If you have any questions about the Terms and Conditions, please send us your request for clarification by email to info@jansconcept.pt.
TERMS & CONDITIONS
- Conditions of Use for the Website
1.1. The Website and its contents are the exclusive property of the Brand.
1.2. The use of the Website is at your (Customer) own expense and risk, and you are responsible for any losses or damage to data.
1.3. The Brand is not responsible for any links, or for the use that third parties may make of their contents.
1.4. Any advice, recommendations or information presented on the Website may not be current, rigorous, complete or error free, so that the Brand cannot be held responsible for this.
1.5. The Brand is not responsible for the infrastructure of the Website, so it cannot guarantee that the Website will always be available. The Brand is not liable for damage or losses that may arise, particularly, from the using or impossibility of using the Website, that result from problems with electronic, computer or telecommunication systems, including servers, as well as the interception or manipulation of electronic communication by third parties or computer programs used for communication, transmission of viruses, phishing, or other anomalies or unlawful computer activities.
1.6. The Brand may, at any time, and without prior notice to the Customer, suspend or close the Website or any part of it, for special operations of management, maintenance, repair, alteration or modernization, and may close the Website or any of its services definitively or temporarily, partially or totally, at any time, as it sees fit, without prior notice, without this resulting in any right from which any kind of indemnity or compensation may be claimed by the Customer. - Sale of Products
The Products appearing in the Website are sold by the Brand and purchased by the Customer, who for the purposes of payment and other supplementary costs due for the Product(s), will be redirected to the Pay Pal site, the payment institution responsible for the processing of payments due for the purchase.
PERSONAL DATA COLLECTED
3. Personal Data Collected
3.1. In order to make purchases on the Website you will be required to provide your personal details. In particular, you must provide your full name, complete postal address, post code, taxpayer number, phone number, e-mail address and other requested information as indicated.
3.2 By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorized user of the credit or debit card used to place your order.
3.3 The entering of purchase information – requested for order and shipping – is the exclusive and entire responsibility of the Customer, and the Brand cannot be held responsible for the loss or misplacement of orders if this information is inaccurately entered.
ORDERS & PRODUCTS
4. Ordering Procedure
4.1. To make any order you must:
4.1.1 – select and confirm the Product(s)
4.1.2 – fill out the respective Customer data fields
4.1.3 – accept the Terms and Conditions and authorize the collection and processing of your personal data by the Brand
4.1.4 – click on the “Pay” button to proceed with payment through the Pay Pal site.
4.2. After the order had been received, the Customer will receive an email confirming receipt of the order, although this email does not constitute its acceptance, which is conditional on its effective payment and the availability of the Product(s) ordered.
4.3. The Brand does not offer any after sales service, nor does it provide any type of guarantee for the Products sold, without prejudice to the Customer freely contacting the Brand with respect to any of the Products they have acquired by sending an email to info@jansconcept.pt
4.4. In the event of cancellation of an order, due to unavailability of the product or any other reason, the Brand will inform the Customer, who shall be entitled to a refund of the amount paid for the Product(s).
5.Portfolio of Products
5.1. The portfolio of Products that, at any moment, is shown on the Website may be altered by the Brand at any time.
5.2. The characteristics of the Products are those described on the Website itself, and the photos and images contained on the Website are merely indicative.
5.3. The description of the Products does not constitute any guarantee of the express conformity or suitability of a Product. The details, descriptions and prices of the Products on the Site are subject to revision and may contain errors or inaccuracies that, for the purpose of return, will not be considered defects of the Product in question.
PRICES & PAYMENTS
6. Prices
6.1. The prices of the Products, which include VAT at the rate in effect at the time of purchase, are written in Euros and will be increased by additional charges for delivery, shipping and/or postage (if and when applicable).
6.2. The additional charges for delivery, shipping and/or postage may vary for each of the orders made so that, from the outset, the Customer recognizes and accepts that the total value to be paid for the Product(s) may be more than that indicated on the Website when the Product(s) was selected.
6.3. The prices of the Products are valid up until 23:59 on the day on which the ordering process is concluded. After this time, the prices may be altered by the Brand without, however, this having any effect on orders already processed.
7. Payment
7.1. The payment of Products is carried out through the Pay Pal site, which is the payment institution responsible for the processing of payments due for the purchase.
7.2. The Brand has no access to the banking details of the Customer.
7.3. In alternative, the Customer may also pay by Bank Transfer. To use this alternative process the Customer may contact the Brand through the email info@jansconcept.ptto get instructions.
7.4. The invoice will be sent by the Brand to the email address indicated by the Customer in the ordering process or by Post with the product, in the following days.
DELIVERY & SHIPPING COSTS
8. Delivery & Shipping Costs
8.1. The delivery of the Product(s) ordered are done by regular Post ( delivery date expected is up to 10 working days, in EU) with the following costs by Product; 6€ to Portugal, 25€ to other EU countries, 50€ outside EU (free delivery for Orders of 600€ or over).
8.2. The shipping costs may vary at any moment and without notice and may be confirmed during the Ordering Procedure.
8.3. The risk of loss in any goods you purchase and the responsibility to insure them passes to the Customer when the Products are delivered.
8.4. When ordering Products for delivery to countries other than the country where the Brand is located, you may have to pay import duties and taxes levied. These and any additional charges for customs clearance must be borne by Customer.
RETURNS
9. Return of Products
9.1. Without prejudice of returning the products purchased through this Website, the Customer cannot exchange the Products.
9.2. In order for a Product to be returned the following conditions apply:
9.2.1 – it must be unused.
9.2.2 – it must be in the same condition as it was received by the Customer.
9.2.3 – and it must be returned as it was sent by the Brand to the Customer, properly packed in the original packaging received by the Customer.
9.3. The return of Products acquired through the Site must be done within the maximum period of 10 (ten) calendar days counting from the date of receipt of the Product(s) by the Customers.
9.4. In order to meet the deadline of 10 (ten) days for exercising the right to return the Product(s), the Customer’s communication regarding the exercising of this right must be sent to the Brand before the end of this period.
9.5. For the purpose of returning Products, the Brand will send a return form that must be filled in by the Customer, regarding their return. The Customer must:
9.5.1 – send an email to the electronic mail address info@jansconcept.pt notifying the Brand of their unequivocal intention to make a return, making express reference to the Product(s) that they intend to return.
9.5.2 – properly fill out the return form.
9.5.3 – place it with the Product that is to be returned.
9.5.4 – ship the Product together with the form to the address of the Brand indicated on the form.
9.6. In the event of a return, the Customer is solely responsible for the Product until it is received by the Brand in the condition required for this purpose.
9.7. The Customer shall cover all costs inherent in the return process, except where this arises from a defect in the Product. In the latter case, after receipt of the Product by the Brand, the Brand shall refund the Customer for the value of the Product, including the costs, duly proven by the Customer, of returning it.
9.8. If, after receipt of the Product returned by the Client to the Brand, the packaging is damaged or the Product shows signs of use, the Customer will not be reimbursed for the value of the Product or for any costs inherent in its return.
9.9. As “receipt of the product” is understood as the moment at which:
9.9.1 – the Product(s) ordered are delivered to the address of the Customer or the address of the Brand (in the case of return), independently of the person who signs the delivery slip, if applicable.
9.9.2 – the moment at which the Product(s) ordered are picked up, or the date on which they were not delivered to the address for reasons attributable to the Customer or Brand, as applicable, without prejudice to any increases regarding shipping costs.
- Copyright
The content of this website is copyright-protected according to the Law and are the property of the Brand. - Website’s Management and Maintenance
11.1. It is the Brand’s responsibility to manage the Website, so that the Brand may, at any time, revise, modify or eliminate any contents, services, options or features, as well as modify its presentation and configuration, and alter its respective URLs.
11.2. The Customer is not authorised to transmit, communicate to the public, place at the public’s disposal, modify, transform, copy, sell, use or distribute, in any form, the texts, images, or other information contained on the Website without prior written authorisation by the Brand. The use of brands and logos on the Website, as well as the availability of material and products on the Website, do not confer, and cannot be interpreted as conferring, permission on the Customer to use, directly or indirectly, such brands, logos or material. - Personal Data Collected
The personal data collected on Customers will be processed in accordance with the legal norms in effect and the Privacy Policy available on the website www.jansconcept.pt and www.jansconcept.com - Security
13.1. The Brand does not guarantee that the Website will function in an uninterrupted form, that it is error or failure free, or that it is available in a continuous manner.
13.2. The Brand will employ its best efforts to prevent the Website having any type of virus or other elements of a dangerous nature for your computer. However, given that the Brand cannot entirely control the circulation of information through the Internet, it cannot guarantee that this does not contain any type of virus or other element that might damage your computer.
13.3. In order to guarantee the security of the Website, the Brand may at any moment, and without needing to give prior warning, take necessary measures to guarantee the integrity, security, continuity or quality of the Website, including restrictions or limitations of access. - Liability
The civil, pre-contractual, contractual and/or non-contractual liability of the Brand is limited to the amount corresponding to the price of the Product ordered. - Suspension and/or Closure of the Website
15.1. The Brand may, at any time, suspend or terminate the Website or any part thereof, without prejudice to its ongoing obligations, resulting from orders that it has already started processing in the meantime.
15.2. The suspension or termination of the Website or part thereof, shall not entitle the user, whatever the reason, to receive any indemnity or compensation from the Brand
PRIVACY POLICY
The Brand guarantees the confidentiality of all data provided by its Customers. This data is requested from the Customer when an order is confirmed prior to clicking the “Pay” button (the payment process is carried out via the Pay Pal payment platform, so the Brand has no access to its Customers bank details).
Purposes for which Data is Collected
Your personal data collected on this Website is intended for the processing and dispatching of orders, the processing of requests for information and potential complaints, statistical analyses, and Customer communication.
Data Security
The Brand collects and processes data in a secure form, using techniques for this that prevent its loss or manipulation.
The Brand may contract other companies to provide services on its behalf, such as, for example, site hosting, electronic mail, replying to users’ questions regarding the services, sending information on new services and products or special offers. Only the personal data necessary for providing the services in question are provided to these companies. The companies are required to maintain the confidentiality of this information and are prohibited from using the information for other purposes, and acting as the Brand’s subcontractors.
Limitation of Liability
The Customer is responsible for the contents of the information sent or transmitted to the Website.
The Customer also accepts and recognizes that:
1- the Internet is an open network that allows the insecure circulation of data, and the sending or transmitting of any information implies the risk that the Customer’s personal data may be seen and used by unauthorised third parties;
2 – the Brand is not responsible for failures in the security of communication and does not assume any responsibility for the misuse of your data by third parties.
To the maximum extent permitted by law, the Brand disclaims any direct or indirect liability, for the use of the Website.
Alterations to this Privacy Policy
The Brand may occasionally revise this Privacy Policy. We request that you periodically review this Privacy Policy to keep informed about how to help protect the personal data we collect. The use of this service implies the acceptance of the terms of this Privacy Policy and any of its revisions.